A Message To Our Customers On Our Coronavirus Response
Protecting the health and safety of Valiant’s employees and customers is our utmost priority. As we continue to monitor the latest advice on COVID-19 response and adapt accordingly, we are committed to delivering our highest quality of service to our customers.
Our Relentless Focus on Customer Success
We recognize that reducing social contact and limiting individual exposure is the most effective defense against the spread of Coronavirus. In following the guidance from public health authorities across different geographies, we are taking proactive steps to facilitate uninterrupted business operations while enabling our teams to work remotely where possible.
- On-Site Field Support – Equipment performance is vital to the health of your operations. Our technical service teams currently remain active across our locations to provide responsive 24/7 on-site maintenance, troubleshooting, and service calls as needed by our customers. We will continue to fulfill all existing service commitments as scheduled while implementing strict hygiene and social distancing protocols on-site.
- Remote Monitoring and Reporting – Our optimization teams remain vigilant to support remote monitoring and reporting services in line with Valiant’s normal business practices.
- Virtual Customer Meetings – To reduce any risk of personal exposure for our employees and our customers, our sales teams are encouraged to connect with customers virtually whenever possible and minimize the use of public transport if customer visits are absolutely necessary.
- Health and Safety Guidelines – In response to the global crisis, Valiant has enacted emergency guidelines and preventative measures across our facilities to ensure the safety of our people and communities.
If you have questions or concerns, we encourage you to contact your service representative or reach out to us by visiting www.valiant-als.com/contact. We are committed to delivering the solutions and high-quality service you depend on in a manner consistent with the health and well-being of both you and our Valiant team.
Stay safe,
Gareth C. Ford
Founder, President & CEO